Terms & Conditions

For Website, Logo, Branding & Graphic Design

Payments

For any projects or design work under $500, Karen Lewis Creative requires 100% of total payment in advance before work ever begins.

Projects where the total cost is between $501 and $5,000 may be divided into two payments for your convenience. An initial 50% retainer will be due up front, and the remaining 50% balance will be due upon approval of the completed design project before it is released to the client or published to the internet, or within 30 days of original payment. For larger projects, we use a milestone plan and invoice once agreed-upon milestones are completed.

All payments are non-refundable upon receipt. There are no exceptions, as the retainer is holding a place in our design queue and other projects are turned away to accommodate yours..

For projects or work completed on an as-needed basis, where there is no formal written quote, all payments for completed work will be considered due upon receipt. No new work will commence until prior balances are paid.

All amounts must be in US Dollars (US$) and made via credit card or Paypal, unless prior arrangements have been made.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Project Delay

If your situation changes, and you need to put your project on hold, Karen Lewis Creative will lock in your quoted price for a period of 30 days from your estimated start date. After 30 days, it may be necessary to reassess your project if rates have changed. If you decide not to proceed, all retainers are forfeited. Any graphics, layouts or mock-ups will remain the property of Karen Lewis Creative and may be resold or redistributed as necessary.

Mockups & Revisions

Karen Lewis Creative will present one website mockup for client to review, based on information received in the order form and chat session. While it is our strong desire to get it right the first time, we realize and understand that there will always need to be revisions and small tweaks made. If we have totally missed the mark with your design, we will be happy to provide one additional mockup, with the understanding that any further revisions will be billed our hourly rate of $125/hr in 15 minute increments.

Communications & Support

Once payment has been received and the design of your website has commenced, you must be available via e-mail, able to answer all questions and complete tasks throughout the design process. Almost all communication is via e-mail and not by phone, fax, postal mail or in person.

You will receive support via email for 30 days after your site has been turned over to you. We encourage you to use this time to load your products and process several test entries to become familiar with your site’s functionalities. After 30 days, there could be a charge for hourly support, depending on the frequency and complexity of your questions. Our hourly rate is $125. If you require assistance after the hours of 5pm or on the weekends, please know that the hourly rate will be billed at $187.50.

Authorization

s the client, you are authorizing Karen Lewis Creative to install any scripts, software or programs relevant to the web design project and to access your account via either your hosting service panel or external FTP. You shall agree to provide Karen Lewis Creative with the login information and passwords necessary to access your website.

Credits & Usage

All graphics, illustrations, and layouts are intended to be kept whole as given to you. All work done by Karen Lewis Creative may not be used by anyone else but the specified client on the domain for which it was originally designed. All preliminary mockups to include graphics, layouts, etc., which are not selected by the client remain the full property of Karen Lewis Creative and may be used in future projects for other clients.

Karen Lewis Creative retains all rights to display artwork in portfolios and advertising materials. E-mail testimonials from clients may be posted on KarenLewisCreative.com.

All website and blog designs by Karen Lewis Creative require a text link or a graphic link back to Karen Lewis Creative unless other arrangements have been made. The client guarantees that links back to Karen Lewis Creative will remain in place until such time as that website design is no longer published on the Internet. Removal of this link is in violation of this agreement and subject to breach of contract.

Copyrights & Trademarks

When providing artwork, graphics, or photos for use on your site, we require that you have license to use it. This means that it must be a royalty-free stock image or custom designed artwork where the original illustrator, photographer or artist has given you permission to use their work on your site. This will apply to artwork we choose for you as well.

Project Ownership

Ownership of final artwork designed by Karen Lewis Creative on behalf of the client will be transferred to the client upon final payment, unless otherwise specified by Karen Lewis Creative. This does not include code or software. Copyright on all software and code remains the property of Karen Lewis Creative or its otherwise respective owner.

Karen Lewis Creative will retain a copy of the template and graphics for client for 12 months in the event of a catastrophic event.

Cross-Browser Compatibility

This agreement covers the creation of a web site viewable in current versions of Chrome, Mozilla Firefox, and Safari. We cannot guarantee error-free viewing in any browser that includes third-party plug-ins.
Compatibility is defined herein as all critical elements of each page being viewable in these browsers. Client is aware that some Internet technologies may require a more recent browser version, operating system, and brand or plug-in.

Claims Period

Karen Lewis Creative will not negotiate charge backs with any person or company. Our Refund policies are clearly stated above, and all clients are asked to read and agree to our terms of service prior to the start of any project.

Liability

Any service purchased from Karen Lewis Creative is provided ‘as is’ without warranty of any kind that the web design project will be uninterrupted or error-free. In no event will Karen Lewis Creative be liable to you or any third party, on any legal theory for any direct, indirect, special, incidental, punitive, exemplary or consequential damages arising out of the use of any v service, graphic or code, or the use of any hosting service, service provider, telecommunications carrier, internet servers, third party e-commerce programs, or your site visitor’s computer or internet software, including, without limitation, service interruptions caused by Acts of God and/or Nature, or any other circumstances beyond our reasonable control, any lost profits, business interruption, loss of data or otherwise, even if expressly advised of the possibility of such damages.

Karen Lewis Creative will make no warranty to cover AOL, text-based or old browsers or requested special effects that have been advised against.

Hours of Operation

Our normal business hours are Monday through Friday 9-5. If you require maintenance after the posted hours, such as on weekends or holidays, you will be charged our base rate of $125 per hour with an additional charge of $50 per hour for after-hours assistance.

Confidentiality

All correspondence and documents provided will be treated as confidential between the client and Karen Lewis Creative.

These terms and conditions supersede all previous representations, understandings or agreements. Terms are subject to change.

Project Consideration

Please note that Karen Lewis Creative works with professionals in the arena of business, writing, blogging, photography and entrepreneurship. We prefer to work on projects that genuinely excite us that we fel we’ll be able to contribute in a positive manner. Therefore, we will not accept projects that we find morally questionable, unethical, or distasteful.

Notice: This Agreement shall be governed by and construed in accordance with the laws of the State of Texas. Exclusive jurisdiction and venue is as governed in the district court of Bowie County, Texas.

Acceptance

Please note that by submitting your down payment for our services you are agreeing to all of our terms of service as written here. Karen Lewis Creative reserves the right to change or update these terms at any time without prior notice.